Thank you for choosing Yatsykiv Corp for your transportation and logistics needs.
We strive to provide reliable, timely, and professional service.
This Refund Policy explains when refunds may be issued and under what conditions.

1. General Policy

Due to the nature of transportation and logistics services, all charges for completed or ongoing shipments are generally non-refundable.

Refunds may be issued only under specific circumstances outlined below.

2. Refund Eligibility

A refund may be considered in the following situations:

2.1 Service Not Provided

You may request a refund if:

  • The pickup did not occur, and
  • The delay or cancellation was caused by Yatsykiv Corp, not by the customer or third parties.

2.2 Duplicate Payment

If the customer accidentally submits two or more identical payments, the duplicate charge will be refunded.

2.3 Incorrect Billing

If you believe you were billed incorrectly, we will investigate the charge.
If an error is confirmed, the incorrect amount will be refunded.

3. Non-Refundable Situations

Refunds will not be issued when:

  • Shipment is already in transit
  • Customer cancels after dispatch has been initiated
  • Incorrect or incomplete information is provided by the customer
  • Delays caused by weather, road conditions, mechanical issues, or other circumstances outside our control
  • The customer refuses delivery without valid cause
  • Additional fees were charged due to overweight/oversize cargo, waiting time, rerouting, or storage

4. Cancellation Policy

4.1 Before Dispatching

If you cancel before the driver is dispatched, a partial refund (minus administrative fees) may be issued.

4.2 After Dispatching

If the driver has already been dispatched or has arrived at the pickup location:

  • The cancellation fee will apply
  • Refunds are not available

5. Refund Process

To request a refund, please contact us at:

📧 info@yatsykivtransportation.com
đź“ž (321) 463-2460

Include:

  • Full name
  • Phone number
  • Email
  • Invoice number
  • Reason for refund request

We review all requests within 3–7 business days.

If approved, refunds are issued to the original payment method within 5–10 business days.

6. Chargebacks

Before opening a chargeback with your bank, we strongly recommend contacting us.
Most issues can be resolved quickly through our support team.

Unjustified chargebacks may result in:

  • Collection actions
  • Additional fees
  • Suspension of services

7. Changes to This Refund Policy

We may update this policy periodically.
Changes will be posted on this page with a new “Last updated” date.